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About Us

The Lean for Clinical Redesign eCollaborative project is sponsored by Blue Cross Blue Shield of Michigan’s Value Partnerships.

The new Lean CPI Application will be available in July 2016.

Learn who we are and how we can assist you:

Photo of Whitney Walters

Whitney Walters, M.S.E. arrow Director, Lean for Clinical Redesign Coordinating Center

Ms. Walters has over 19 years of experience in both the automotive and healthcare industries. In addition to her current director role, she served as Lean Coach at the University of Michigan Health System (UMHS) where her project work centered on patient, material, and information flow in the Comprehensive Cancer Center, Operating Rooms, University Hospital, and Medical Research. Prior to coming to UMHS, Whitney spent twelve years at Ford Motor Company where she held positions in Purchasing, Engineering, and Manufacturing, including Quality Manager of the Dearborn Assembly Plant. While at Ford Motor, she spent five years working with suppliers at their production sites implementing lean.

Whitney serves as an Adjunct Assistant Professor at the University of Michigan College of Engineering where she instructs in both the Integrated Systems and Design Lean Healthcare program and in the College of Industrial and Operations Engineering. She also instructs faculty and staff in Managing to Learn: A3 Thinking and Lean tools.

She graduated with a B.S.E. in Industrial and Operations Engineering and received her M.S.E. in Engineering Management, both from the University of Michigan.

Photo of Jean Lakin

Jean M. Lakin, M.H.S.A. arrow Lean Coach, Lean for Clinical Redesign

Ms. Lakin has over 17 years of healthcare experience in administration, marketing & public relations, quality and performance improvement. She recently served as the Director of Quality and Performance Excellence for Henry Ford West Bloomfield Hospital. There she led a team of professionals responsible for clinical quality, risk assessment, infection prevention, regulatory, strategic planning, data analytics and lean deployment. Prior to this, she was part of the project management team that successfully opened the hospital in 2009. Jean has extensive knowledge in healthcare delivery systems from the ambulatory, hospital, and health system perspectives.

While at Henry Ford, Jean developed and co-led the Lean Fundamentals and Simulation curriculum instructing 1,200 employees prior to opening. She also was instrumental in the implementation of the Henry Ford West Bloomfield Innovation Unit and in the development of the Performance Excellence curriculum designed to provide middle managers with continued Lean learning, practice and coaching.

Ms. Lakin received a Master in Health Administration from the University of Michigan and a Bachelor of Business Administration from Michigan State University. She is also a Certified Six Sigma Black Belt.

Photo of Tara Moler

Tara Moler, M.S. arrow Lean Coach, Lean for Clinical Redesign

Ms. Moler has over 10 years of experience in operational performance improvement utilizing lean and other process improvement tools. She has had an extensive career within the Henry Ford Health System which included serving as the Manager of Performance Excellence for Henry Ford West Bloomfield Hospital. There she led a team of process improvement professionals responsible for developing and supporting the organization’s lean culture. This included creating the hospital’s standard improvement project (SIP) process, co-developing the introduction to lean principles for all staff, teaching and coaching the Clinical System Improvement Team, and advancing the use of A3 thinking for problem solving throughout the organization.

Tara was part of the project management team that operationalized Henry Ford West Bloomfield Hospital for its opening in 2009. In addition to her process improvement responsibilities, Tara served as the hospital’s project manager for the Kronos Time/Attendance and Epic electronic medical record implementations.

Ms. Moler received a Master of Science in Engineering Management from Wayne State University and a Bachelor of Science in Industrial and Operations Engineering from the University of Michigan. She is a Six Sigma Green Belt and she received her Lean certificate from the University of Michigan School of Engineering.

Photo of Sam Beck

Sam Beck, M.S.E. arrow Associate Lean Coach, Lean for Clinical Redesign

Sam is a graduate of the Industrial and Operations Engineering (IOE) program at the University of Michigan, where he studied process improvement and lean culture development. During his masters program, he was a Graduate Student Instructor for the IOE department as well as an Engineering Teaching Consultant with the Center for Research on Learning and Teaching. Sam is also a fellow of the Tauber Institute of Global Operations with industry experience in distribution and healthcare. He is an avid learner and is passionate about leadership and culture development at all levels.

Sam received both his B.S.E. and M.S.E. in Industrial and Operations Engineering from the one and only University of Michigan.

Photo of Jim Archer

James Archer, M.S. arrow Web Applications Developer, Lean for Clinical Redesign

Jim is responsible for all things web at L4CR.org, including content updates, security, graphic design, and web applications development. He is pleased to address your questions through .

Jim received a B.A. from the University of Michigan and his M.S. in Computer and Information Science from the University of Michigan-Dearborn.