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The information below is intended to help you resolve any problem you are having with the website. If you still need help, please contact the eCollaborative team at . If you get lost, please see our site map.

Talk to Us

Please share your ideas, questions, or praise using our Feedback Widget widget, located in the bottom-right corner of each page.

Registering for the Site

Our site is currently moderated and much of the content is password protected. Registration is reserved for members of the Learning Collaboratives, along with members of associated institutions. If you would like to find out more about our efforts to apply Lean principles to Clinical Redesign or obtain access to our website, please contact .

If you have any trouble with the registration process, please read the Registration Instructions.

Changing Your Password

When you registered, you chose a password. If you wish to change it for some reason, you can do so. Please take a look at our change password instructions for a step-by-step tutorial.

Recovering a Lost Password

If you have lost your password, you may request a new one. Please see our lost password instructions for a step-by-step tutorial.

Connect with Others

The Connect with Others directory brings clinical redesigners together to collaborate. Please see the CWO tutorial for step-by-step instructions.

Viewing and Printing Documents

Whenever possible, we try to make documents available as PDFs, which can be viewed using the free Adobe Reader. Note: You may print multiple pages of a PDF on each sheet of paper by changing the settings in the print dialog box of Adobe Reader. For the “Page Scaling” setting, choose “Multiple pages per sheet” from the drop-down menu. You will then see options for printing 2, 4, 6, or more pages per sheet.

Other documents may be available as Microsoft Word (word processor), Excel (spreadsheet), or PowerPoint (slide presentation) files. To view these files you will need the full version of these Microsoft products or a free downloadable Word Viewer, Excel Viewer, or PowerPoint Viewer. Depending on the version of the file, you may also need to install the free Microsoft Office Compatibility Pack.

Viewing Videos

The videos used on this site are Flash videos that need to viewed using Adobe’s free Flash Player plug-in for your web browser. If you need help installing Flash Player, please read these instructions.

Browser Support

This website has been tested with recent versions of Microsoft Internet Explorer, Mozilla Firefox, and Google Chrome. We appreciate feedback on functionality that might be missing or broken in your particular browser. To report a problem, please click the blue “Feedback” widget in the bottom-right corner of the page on which you are experiencing trouble.

Broken Links

Broken links are unfortunately inevitable. We do our best to keep all links current, but we would appreciate if you find one broken. Please provide the page on which the broken link resides, along with the name of the link.